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What We Do:
Collections Training Institute, LLC ("CTI") is a debt
management corporation that liquidates debt through its call center network
internationally. CTI is a BPO company
for the collections business. We attract collection agency overflow placements
as well as debt purchasers, investors and investment groups. Some investors
purchase debt through CTI and others purchase debt themselves and place it
through CTI's international collection call center network for liquidating and
eventual sale. CTI provides the best business process, production and customer
service available in the industry.
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Business Model:
CTI makes monthly purchases of
fresh or secondary pay day loan debt for collection and liquidation through our
network of collection call centers and attorneys offices internationally. CTI
has in place forward flow commitments from many different investment and
venture capital groups to make monthly purchases of accounts. This gives CTI an
advantage over those groups that depend on contingency placements. Our newest
model includes buying primarily pay day loans and the selling of any
uncollectible accounts for new accounts to be loaded and collected by our
international network at least six to eight times in a twelve month to fifteen
month period. This hedges and increases our ROI (return on investment) and
allows us to achieve an aggressive return for our groups. Our offices are now
open from 8 am EST until 9 pm PST or 16 hours a day which allows CTI the
ability to fully cover the entire 16 hour day whereas most groups are only open
9 hours and some 12 hours.
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Training:
CTI specializes in training call centers in the United
States, India and the Philippines for the only “soup to nuts” total collection
call center training solution available in the industry. CTI teaches and trains the American
Collectors Association professional collection standards and ethical behaviors.
CTI provides training for the FDCPA (Fair Debt Collection Practices Act), FCRA
(Fair Credit Reporting Act), Role playing, Debt Purchasing and Debt Investment,
skip tracing to licensing, insurance and bonding. Please click here to see a
complete breakdown of the training services provided by Collection Training
Institute, LLC.
Click here to go to training services menu
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