CTI Collection Training Institute, LLC



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Collection Training Institute, LLC has set the bar in the collection industry by being the first group based in the U.S. to bring the only certified outsourcing total call center solution for third party collections to India. CTI is now operating as Collection Training Institute, LLC in the U.S. and has also been listed in India as an official India corporation under CTI Training Institute Pvt. Ltd. and has opened an office in Noida, India in April 2008.

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What We Do:


Collections Training Institute, LLC ("CTI") is a debt management corporation that buys and sells debt. CTI specializes in consultation  and training services for the credit and collections and accounts receivable management industries domestically here in the United States and is the undeniable industry leader in overseas training for first and third party collection processes for the India and Philippine call center communities.

 

In today's unsteady financial times, CTI has the aptitude to interpret the industry properly and make proactive asset management decisions for our clientele. CTI provides the best business process, production and customer service available in the industry and has HIPAA compliant call centers that specialize in medical collections.

 

Collection Training Institute, LLC along with its strategic partners that include over a dozen of the best practices services companies in the collection industry have all formed together to be the first complete end to end collection solution offered in the credit and collections industry. 

 



Consulation Services:


CTI understands that collections is a very niche industry and many of those interested in getting involvedare potentially subject to those uncouth and questionable elements of the industry. CTI now offers the only annual consultation fee available in the credit and collection industry. For $599 for the entire year gets you access to Michael and his 34 years of credit and collections experience, 12 hours a day from 9am EST to 9pm EST including holidays. If you are deciding to open a collection agency or purchase debt for the first time, before doing so, hire Michael and make sure your first steps into the accounts receivable management industry are on solid ground. Michael has established collection vendor tools that will enable you to make the most out of your debt purchase or your collection liquidation.

 

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Training:


We teach the Fair Debt Collection Practices Act "FDCPA", The Fair Credit Reporting Act "FCRA", the American Collectors Association "ACA" professional standards and ethical behaviors. CTI teaches credit and collection policies and procedures as well as rules and regulations and local, state and federal applicable laws. Our strategy is to educate call centers doing first and third party collection processes on how to properly discuss debts with debtors. We teach the L.U.R.E. collection method. Listen, Understand, Resolve and Execute. We encourage our collection trainees to listen to their debtors and understand their circumstance so as not to make payment demands that are unreasonable. Once they understand, they are to resolve and then execute on the payment arrangements. CTI also teaches HIPAA compliancy for those collecting on medical debt. 

 

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